Refund Policy

Our commitment to customer satisfaction and fair refund practices

1. Overview

At PreptixAI, we are committed to providing high-quality AI-powered interview coaching services. We understand that sometimes our services may not meet your expectations, and we want to ensure you have a positive experience with us.

2. Refund Eligibility

We offer refunds under the following conditions:

  • 7-Day Money-Back Guarantee: If you're not completely satisfied with our service within the first 7 days of your subscription, you may request a full refund.
  • Technical Issues: If you experience significant technical difficulties that prevent you from using our service effectively, and our support team cannot resolve them within 48 hours.
  • Service Unavailability: If our service is unavailable for more than 24 consecutive hours due to technical issues on our end.

3. Non-Refundable Items

The following are not eligible for refunds:

  • Subscriptions that have been active for more than 7 days
  • Usage of premium features or AI credits that have been consumed
  • Services that have been completed or delivered
  • Violations of our Terms of Service
  • Change of mind after the 7-day period

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at contact@preptixai.com
  2. Include your account email address and reason for the refund request
  3. Provide any relevant details about the issue you experienced
  4. Our team will review your request within 2 business days

5. Refund Processing

Once your refund request is approved:

  • Refunds will be processed within 5-10 business days
  • You will receive an email confirmation when the refund is processed
  • Refunds will be issued to the original payment method used
  • Your account access will be terminated upon refund approval

6. Partial Refunds

In certain circumstances, we may offer partial refunds:

  • For annual subscriptions cancelled mid-term (prorated based on unused months)
  • For unused premium features or AI credits (at our discretion)
  • For service interruptions that don't meet full refund criteria

7. Dispute Resolution

If you disagree with our refund decision:

  • You may request a review by our management team
  • Provide additional documentation or evidence to support your case
  • We will conduct a thorough review and respond within 5 business days
  • Final decisions are at the discretion of PreptixAI management

8. Contact Information

For refund requests or questions about this policy, please contact us:

  • Email: contact@preptixai.com
  • Response Time: Within 24 hours during business days
  • Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

9. Policy Updates

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.