Privacy Policy

How we protect and handle your personal information

1. Introduction

At PreptixAI, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered interview preparation platform.

By using PreptixAI, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

Personal Information

We may collect the following personal information:

  • Name and contact information (email address, phone number)
  • Account credentials and profile information
  • Payment and billing information
  • Professional background and career information
  • Interview preferences and goals

Usage Information

We automatically collect certain information about your use of our platform:

  • Practice session data and performance metrics
  • AI interaction logs and feedback responses
  • Device information and browser type
  • IP address and location data
  • Usage patterns and feature preferences

3. How We Use Your Information

We use the collected information for the following purposes:

  • Service Provision: To provide and maintain our AI-powered interview coaching services
  • Personalization: To customize your experience and provide relevant content and recommendations
  • Improvement: To analyze usage patterns and improve our platform and services
  • Communication: To send you important updates, notifications, and support messages
  • Security: To protect against fraud, abuse, and unauthorized access
  • Compliance: To comply with legal obligations and enforce our terms of service

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our platform
  • Legal Requirements: We may disclose information if required by law or to protect our rights and safety
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
  • Consent: We may share information with your explicit consent

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Secure data centers and infrastructure
  • Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Improve our services and user experience

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Opt-out: Unsubscribe from marketing communications
  • Restriction: Request restriction of processing in certain circumstances

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and advertisements
  • Improve our services and user experience

You can control cookie settings through your browser preferences, though disabling cookies may affect some functionality.

9. Third-Party Services

Our platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

PreptixAI is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new policy on our website and updating the effective date.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: contact@preptixai.com
  • Response Time: Within 24 hours during business days
  • Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

14. Effective Date

This Privacy Policy is effective as of January 1, 2024, and will remain in effect except with respect to any changes in its provisions in the future.