Contact Us
Have questions about PreptixAI? We're here to help! Reach out to our support team and we'll get back to you within 24 hours.
Get in Touch
Email Support
support@preptixai.com
Response Time
Within 24 hours
Support Hours
Monday - Friday, 9 AM - 6 PM EST
App Support
Available in-app chat
Send us a Message
Frequently Asked Questions
How quickly will I receive a response?
We typically respond to all inquiries within 24 hours during business days. For urgent technical issues, we prioritize those requests and aim to respond within 4-6 hours.
What information should I include in my message?
Please include your name, email address, and a detailed description of your question or issue. For technical problems, include your device type, browser, and any error messages you're seeing.
Can I get help with my interview preparation?
Absolutely! Our support team can help you with platform navigation, AI coaching features, and general interview preparation guidance. For personalized coaching, we recommend using our AI-powered practice sessions.
Do you offer phone support?
Currently, we provide support via email and in-app chat. This allows us to provide detailed, written responses and maintain a record of our communication for better service quality.
How can I report a bug or technical issue?
Please use the contact form above and select "Technical Support" as the subject. Include detailed steps to reproduce the issue, your device/browser information, and any error messages you encounter.